Av- Service Executive
2 weeks ago
**Roles and Responsibilities**
**Key Result Area**:
1. Generate Service Revenue
2. Service delivery and Customer Satisfaction
3. Monitoring dealer technician service Deliverables
4. Spares and Consumables Inventory Management
**Job Description**:
1. Generating Service Revenue through sale of Annual Maintenance Contracts of AV Products and Solutions
2. Ensure prompt and timely resolution of customer complaints
3. Providing technical Support to End Customers
4. Monitoring the performance of ASP technicians
5. Compiling monthly reports of Authorized service provider
6. Monitoring defective goods, spares parts and consumables at branch and arrange to make them workable within specified time period
Qualifications Required:
Diploma or Degree in Electronics & Telecommunication or Electrical Engineering
**Behavioural Competencies Required**:
1. Interpersonal Skills
2. Communication Skills
3. Analytical Ability
4. Problem solving skills
**Technical / Functional Competencies Required**:
1. Knowledge of Audio visual products
2. Customer relationship management
3. Knowledge of project planning
Role:
Service Engineer
- Salary:
Not Disclosed by Recruiter
- Industry:
Electronic Components / Semiconductors
- Functional Area:
Customer Success, Service & Operations
- Role Category:
After Sales Service & Repair
- Employment Type:
Full Time, Permanent
- Key Skills
Monthly Reports
Solution Designing
Customer Satisfaction
Maintenance
Service Engineer
Service Delivery
Inventory Management
Video
Technical Support
Client Servicing
Sound System
Customer Complaints
Technician Activities
Audio
Visual
- Education
- UG:
Diploma in Electrical, Electronics/Telecommunication,B.Tech/B.E. in Electronics/Telecommunication, Electrical
Company Profile
- FUTURES AND CAREERS
- Company Info
Contact Company:
FUTURES AND CAREERS
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