F&b Service Captain-resto Bar

2 days ago

Kochi Kerala, India HOTEL LUMINARA Full time

We are seeking a meticulous F&B captain to supervise and manage all resto bar events for our company. As captain, you will be responsible for managing the staff schedule, ensuring that bar operations run smoothly, and prioritizing the comfort and safety of our guests.

To be a successful captain, you should have strong leadership skills and be able to manage multiple streams of information. Ultimately, a top-notch F&B captain should remain calm in highly stressful situations and demonstrate excellent time management and organizational skills.

**Responsibilities**:

- Deliver quality customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Oversee a team of servers who are assigned to his/her shift.
- Key orders in the Point-of-Sale system efficiently.
- Process payment and check bills promptly.
- Maintain cleanliness of the outlet.
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Handle problem with cashier payments.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlet.

**Job Requirements**:

- Relevent experience working in cafe or bistro will be an advantage.
- Execellent customer service and willingness to learn new items on food and service;
- Team player with excellent interpersonal and communication skills;
- Able to work in fast-paced F&B environment;
- Able to commit weekends and public holidays;
- Able to work split shift
- Able to work at various locations. Check each brand’s website for addresses.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Rotational shift
- Weekend availability

Work Location: In person

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