Team Member

A **Team Member in a Quick Service Restaurant (QSR)** plays a crucial role in ensuring the smooth operation of the restaurant and delivering a positive customer experience. Below is a typical job description for a QSR Team Member:
**Key Responsibilities**:

- **Customer Service**:

- Greet customers warmly and ensure they have an excellent experience.
- Take orders accurately, suggesting menu items and upselling when appropriate.
- Handle customer inquiries, complaints, and requests in a professional and timely manner.
- Ensure orders are delivered promptly and accurately to customers, maintaining high service standards.
- Provide assistance to customers as needed, ensuring they feel valued and satisfied.
- **Food Preparation and Quality Control**:

- Assist in food preparation, following proper safety and hygiene standards.
- Ensure that all food items are prepared according to company recipes and specifications.
- Monitor food quality and presentation, ensuring that all orders meet restaurant standards.
- Maintain clean and organized workstations during food preparation.
- **Cash Handling**:

- Operate the cash register and process customer payments (cash, card, etc.) accurately.
- Handle transactions and provide change as needed.
- Ensure that cash drawers are balanced and accounted for at the end of shifts.
- **Maintaining Cleanliness**:

- Keep the restaurant clean and tidy, including dining areas, kitchen, and restrooms.
- Wash dishes, clean cooking equipment, and ensure all surfaces are sanitized.
- Perform regular cleaning and maintenance duties according to restaurant standards.
- **Team Collaboration**:

- Work closely with other team members to ensure the restaurant operates smoothly.
- Assist in training new team members as required.
- Maintain positive communication with team members and management.
- **Health and Safety Compliance**:

- Adhere to food safety and hygiene regulations, including proper handling of food and cleaning procedures.
- Ensure personal hygiene standards are met (e.g., uniform cleanliness, handwashing).
- Maintain awareness of health and safety guidelines, reporting any hazards or unsafe practices.
- **Restocking and Inventory Management**:

- Assist in restocking ingredients and supplies when needed.
- Help with inventory checks to ensure the restaurant is fully stocked.
- **Other Duties**:

- Support additional tasks such as setting up displays, packaging food, and assisting with delivery services.
- Help with promotional activities and special event preparation as required.

**Qualifications and Skills**:

- **Education**: High school diploma or equivalent preferred (but not required).
- **Experience**: Previous experience in a customer service or food service role is a plus, but on-the-job training is provided.
- **Skills**:

- Strong communication skills, both verbal and written.
- Ability to work effectively as part of a team.
- Excellent time management and multitasking abilities.
- Attention to detail and commitment to maintaining high standards of cleanliness and food safety.
- Positive attitude and willingness to learn.

**Physical Requirements**:

- Ability to stand, walk, and bend for extended periods.
- Ability to work in a fast-paced environment.

**Working Conditions**:

- Fast-paced environment with varying shifts (weekends, evenings, holidays).
- Work is typically performed in the restaurant environment, which may involve exposure to heat, noise, and busy customer interactions.

**Compensation**:

- Hourly wage or salary, based on experience and location.
- Potential for tips, performance-based incentives, and benefits (e.g., employee discounts, health insurance for full-time workers).

**Career Progression**:

- Opportunities for advancement into supervisory or management roles.

This job description outlines the general duties and expectations of a QSR Team Member, but it may vary based on the specific company or franchise. The position is essential for maintaining the customer satisfaction and operational efficiency of the restaurant.

**Job Types**: Full-time, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus

Work Location: In person