Ev Town Executive

Improve Productivity of EV Sales Executives (DSE) & outdoor Test Drive Executives (TDE):

- Employee master sheet updation on monthly basis by ensuring the availability of required EV DSE’s & TDE’s
- Reviewing knowledge & skill level of EV DSE's (Dealer Sales Executives) & TDE’s (Test Drive Executives) using skill matrix report and excel sheet provided by HO
- Identifying the DSEs & TDE’s having lower knowledge & skill index with prioritizing them for knowledge & skill level training
- Ensure all DSEs & TDE’s attend training program - Obtain feedback from the DSEs & TDE’s on training content and delivery and acting on improvement areas
- Test evaluations post training to be scheduled at the dealership - Ensure the mapping of retails and enquiries against the respective DSE
- Regular review of customer follow-up percentage with DSE’s & TDE’s
- Work very closely with DSE’s to improve their conversion ratio Availability of Customer Care Executive & competency building
- Ensure availability of required Customer Care Executive at every authorized dealership to run EV business smoothly
- Training CCE’s at a regular interval on required knowledge & skills Closed Loop Feedback (CLF) & Post Sales Feedback (PSF) Adherence:

- Sensitizing EV DSE’s/Dealership Owner's/ Senior Management of the dealership regarding importance of CLF (Closed Loop Feedback) meeting & adherence to PSF
- Find out the source for conducting CLF meeting in all the dealerships and carry out change cycle i.e., Plan-Do-Check-Act (PDCA)
- Reviewing daily dashboard & data dump: To check the adherence with CLF & PSF Process & Standard Adherence:

- Train DSE’s, TDE’s & Customer Care Executive to follow company laid processes to give best customer experience

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Weekend availability

Shift:

- Day shift

Travel requirement:

- Up to 100% travel

Ability to commute/relocate:

- Belgaum, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)