Customer Service Concierge

6 days ago

India Confluent Full time

**Description**:

- Position at Confluent India Pte Ltd_

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energised to roll up their sleeves and help realise Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

**About the Role**:
Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, you’ll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests.

**What You Will Do**:

- Contributing to process development — we’re looking for people who want to help lay the foundation for efficient growth and best-in-class culture
- Collaborating cross-functionally — with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations' offerings
- Improving operational documentation — by authoring and continuously improving run-books used by the global team

**What Gives You an Edge**:

- Experience diagnosing and resolving customer issues
- Desire to ensure customer success through direct interaction
- Outstanding written and verbal communication skills
- Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency

**Come As You Are**

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

  • Concierge & Lifestyle Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Club Concierge Full time

    Lifestyle Manager Concierge®Lifestyle Manager Location : Bangalore, India Are you an organizational mastermind with an impeccable taste for luxury? Do you thrive on curating extraordinary experiences for the utmost discerning clients? Look no further – an exceptional career opportunity awaits you! Join our prestigious team as a Lifestyle Manager, where...

  • Concierge

    3 weeks ago

    North Goa, Goa, India, Goa Lohono Stays Full time

    Designation: ConciergeBU: LohonoDept.: Rentals & HospitalitySub Dept.: Guest RelationsLocation: Goa / Alibaug / Mumbai / SrinagarKey Responsibilities:Assist Guest Relations Executives in ensuring seamless guest arrivals and departuresPrepare and organize welcome kits, local guides, and in-villa information for guestsRespond promptly to guest inquiries and...

  • Concierge, Customer Success

    6 days ago

    India HighLevel Inc. Full time

    Who We Are: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the...

  • Guest Service Officer

    22 hours ago

    Pune, India Destination Hotels Full time

    Job Description Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. Qualifications Ideally with a relevant degree or diploma in...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, India Kyndryl Full time

    Job Description Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities....

  • Guest Services Agent

    2 weeks ago

    All India Viking Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    As a Guest Services Staff member at Viking, you will be part of a renowned small ship travel company founded in 1997. Viking is known for offering destination-focused river, ocean, and expedition voyages across all seven continents. Our cruises are designed for experienced travelers with a passion for science, history, culture, and cuisine. Chairman Torstein...

  • Customer Service Representative

    7 days ago

    KIN Gurugram (KIN), India Kyndryl Solutions Private Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Customer Service Representative - Technical Support Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Customer Service Representative

    7 days ago

    KIN Gurugram (KIN), India Kyndryl Solutions Private Limited Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Customer Service Representative Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our...

  • Luxury Lifestyle Manager

    3 days ago

    Gurugram, Gurugram, India Quintessentially Full time

    Job Description Company Overview: About Us: Founded in 2000 in London by Aaron Simpson, Ben Elliot, and Paul Drummond, Quintessentially is the world's leading luxury lifestyle management and concierge group. With over 35 offices globally, speaking 51 languages, and representing 59 nationalities, we provide unparalleled access and bespoke services to a...

  • Customer Service Representative

    7 days ago

    KIN Gurugram (KIN), India Kyndryl Solutions Private Limited Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Service Management Lead Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and...