Admission Counsellor

2 weeks ago

Pune Maharashtra, India Universal AI University Full time

Job Description

**Job title: Admission Counsellor**

**Department**:Marketing

**Purpose**
- Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning-related counselling. Will be part of admission department/Team.

**Duties & Responsibilities**
- Provide comprehensive counselling to the prospect
- Working with telephony and CRM systems
- Log calls and raise tickets and follow up / coordinate with various departments to close the tickets
- Any other work/responsibility as assigned by the HOD from time to time

**Qualification**
- Graduate

**Experience**
- 3 to 5 years of relevant work experience.
- Previous experience working as a counsellor in an education institute preferred.

**Skills & Abilities**
- Good English language ability
- Good English Communication Skills
- Ability to speak clearly and articulately
- Ability to manage complaint calls with a calm disposition
- Patience
- Some amount of knowledge of call centre systems such as telephony systems, CRM Databases and computer
- Willingness to learn and understand all the products and services offered by the organization
- Ability to multi-task

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