Tour Executive

11 hours ago

Kochi Kerala, India Iris Holidays Full time

**Responsibilities**:

- Design International Tour packages for travelers travelling abroad for holiday, leisure trips and MICE events
- Liaising with travel partners including hotels and suppliers to manage bookings and schedules for guest enquiries
- Promptly dealing with customer enquiries with an aim to meet and exceed their expectations
- Building professional relationship with internal and external stakeholders.
- Mentoring and coaching peer team members for collective performance improvement.
- Managing relationships with the Airlines /Foreign Agents /Hotels /Guides/ Transport partners and all stake holders for a tour package.
- Responsible for planning, organizing daily itinerary for the tours based on the guest requirements.
- Promoting and marketing the company in events and seminars.
- Preparing Status reports (Daily and weekly) to update senior management.
- Following up with customers during the tour and collecting their feedback about the experience.
- **Previous Experience in designing tours in Thailand, Sri Lanka, Europe or few other popular destinations from India** is mandatory for this role
- 1-12+ Years of experience handling package Enquiries in a leading travel firm
- Excellent command of spoken and written English
- Graduate with basic awareness about tourism/ hospitality industry
- Excellent computer skills and proficiency in excel, word, outlook and power point
- Commitment to internal and external customer satisfaction
- Proactive, self-Starter and Team Player
- Able to manage multiple tasks with deftness and attention to deadlines
- Effective Time Management skills
- Display efficient organizational skills
- Establish and Maintain strong Interpersonal Relationships
- Must have both the operation skills and technical knowledge to make customer pitches in a honest and ethical way.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Application Question(s):

- This role is based in Kochi, Kerala. Are you willing to work in Kochi?

**Language**:

- Hindi (preferred)

Work Location: In person

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