Client Advisor

2 days ago

Khar Colony Mumbai Maharashtra, India QTONET PRIVATE LIMITED Full time

**About BMW**:
BMW is more than a car — it's a statement of design, performance, and innovation. As a brand that defines excellence in the premium automotive segment, BMW is committed to delivering an exceptional experience at every customer touchpoint. As a **Client Advisor**, you will be the face of this experience.

**Role Summary**:
The **Client Advisor** plays a pivotal role in **delivering a personalized, premium, and customer-centric experience** at the BMW showroom. You will be responsible for understanding the needs of clients, advising them on suitable BMW vehicles and services, and nurturing long-term relationships to drive loyalty and satisfaction.

**Key Responsibilities**:

- Greet and engage prospective customers in a warm, professional, and knowledgeable manner.
- Identify customer needs through effective **consultative selling techniques**.
- Present and explain BMW products, features, technology, and benefits clearly and confidently.
- Arrange **test drives**, manage customer follow-ups, and assist through the **entire sales process**.
- Collaborate with the finance and insurance team to offer appropriate packages and close sales.
- Maintain in-depth knowledge of BMW’s vehicle lineup, including latest models, specifications, pricing, promotions, and optional features.
- Ensure **CRM data is updated** accurately and customer interactions are logged.
- Deliver a **luxury retail experience** consistent with BMW’s brand standards.
- Proactively follow up with existing clients for referrals, repeat business, and service needs.
- Stay updated with **automotive trends**, BMW technologies (like iDrive, ConnectedDrive, EVs), and competitor offerings.

**Requirements**:

- Bachelor's degree or equivalent preferred.
- 2-5 years of experience in **automotive retail**, **luxury sales**, or **client-facing roles**.
- Strong interpersonal and communication skills.
- Passion for premium automobiles and deep understanding of BMW brand values.
- Confident, polished, and customer-service oriented.
- Excellent organizational and time management abilities.
- Proficiency in CRM systems, Microsoft Office, and digital tools.
- A valid driver’s license is required.

**Preferred Qualifications**:

- Experience in premium/luxury automotive brands (e.g., Mercedes-Benz, Audi, Lexus).
- Understanding of **electric vehicles** and **connected car technologies**.
- Multilingual capabilities are a plus.
- Prior experience in delivering **high-touch customer service** in luxury, hospitality, or lifestyle sectors.

Pay: ₹32,000.00 - ₹45,000.00 per month

Work Location: In person

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