Hotel Front Desk Associate

1 day ago

Kondapur Hyderabad Telangana, India Axon corporate services pvt ltd Full time

1. Guest Greeting and Assistance:

- Warmly welcome arriving guests, addressing them courteously and professionally.
- Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
- Provide information about hotel amenities, local attractions, and services.

2. Front Desk Operations:

- Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
- Handle guest requests and concerns promptly, aiming for satisfactory resolutions.
- Maintain a clean and organized front desk area.

3. Reservations and Room Assignments:

- Assist in processing reservations, ensuring accuracy in booking information.
- Assign rooms to guests based on preferences and availability.
- Provide guests with information about room rates and availability.

4. Check-In and Check-Out Procedures:

- Verify guest identification and payment methods, ensuring compliance with hotel policies.
- Process guest check-ins efficiently, collect necessary information, and provide key cards.
- Facilitate guest check-outs, settle bills, and handle the return of room keys.

5. Guest Communication:

- Relay messages to guests and hotel staff as needed.
- Assist in handling reservations and changes.

6. Assistance to Guests with Special Needs:

- Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay.
- Provide information on accessible facilities and services.

7. Safety and Security:

- Follow hotel security procedures and protocols, including emergency response measures.
- Monitor and maintain the security of guest information and belongings.

8. Cash Handling and Record-Keeping:

- Handle cash and credit card transactions accurately, following established procedures.
- Maintain records of guest transactions and financial activities.

9. Front Office Support:

- Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree in Hotel Management or related field is a plus).
- Previous experience in a customer service or front office role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software preferably IDS and basic office software (MS Office).
- Attention to detail and strong organizational skills.
- Ability to remain calm and professional in high-pressure situations.
- A customer-centric attitude and a passion for providing exceptional service.
- Willingness to work flexible shifts, including nights, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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