Associate - Employee Services

Job Description Summary:
Job description:
Manage end-to-end onboarding including managing background check process, initiating, tracking until completion, quality checks and reviewing reports for accuracy and compliance.
Initiating background checks and ensuring the orders are managed and completed successfully.
Collaborate with internal teams, including HR, talent acquisition, Compliance, hiring managers and onboarding, to ensure timely and seamless background checks.
Ensure all requests/queries received in Service Now are resolved within SLA and maintain quality of responses.
Resolve discrepancies or issues in background check reports by liaising with third-party vendors.
Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.
Perform all compliance related procedures, audits, annual testing and documentation.
Prepare and provide status updates or reports on background check.
Interprets data to identify improvement opportunities and suggest changes to HR services tools and programmes.
Support the implementation of HR programmes.
Plans, prioritises, and coordinates the workload.
Works proactively to meet agreed service levels SLA’s and ensures the work meets performance and service levels to the business.
Regular reporting on performance and Audit against SLA’s.
Weekly status updates to Service Delivery manager of open case load.
Ensure proper documentation and secure handling of sensitive data in accordance with company policies.

Skills & Qualification:
ServiceNow Experience: Familiarity with ServiceNow to manage and track case workflows
Strong organizational and time-management skills to handle multiple cases simultaneously.
Analytical mindset to identify and resolve discrepancies in background check reports
Ability to maintain confidentiality and handle sensitive date in discretion.
A keen eye for detail and focus on accuracy in documentation and reporting
Problem solving abilities.
Maintain healthy working relationship with staff within business.
Follow procedures that align with the law.
Own the organization's HR initiatives such as those of Diversity and Inclusion.
Work towards excellence.
Ability to prioritize in a fast-paced environment.
Ensure company policies are up held.
Ability to develop trusting relationships with relevant partners.
Contribute to team's development and growth.
Quick learner
Openness to feedback.
Be conscientious and resilient.
Adaptable and Self-Starter.

Education and experience:
Hands on experience as an HR Advisor
Excellent interpersonal and communication skills
Bachelor’s degree in human resources, Business administration or a related field preferred.
4-6 years of experience in HR operations or similar role
Experience with Workday and ServiceNow is highly desirable.

Preferred skills:
Familiarity with background screening compliance laws and regulations.
Experience in a fast-paced, high-volume environment.
Problem solving skills with a proactive approach to process improvement

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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