Customer Support Executive

1 week ago

Indore Madhya Pradesh, India Recooty Full time

**About Recooty**
Recooty is a dynamic US-based startup, headquartered in Indore, Central India. We're revolutionizing recruiting and already trusted by 12,000+ users with our cutting-edge SaaS ATS platform. We've powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250+ job boards.

We’re on a mission to help growing companies find and hire great people.

**Key Responsibilities**:

- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Provide accurate information and assistance regarding product features, services, and policies.
- Document customer interactions and escalate issues to the appropriate departments when necessary.
- Monitor and follow up on open customer issues until resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Assist in the development and maintenance of customer support knowledge bases and FAQs.
- Collaborate with other teams to improve customer service processes and enhance customer satisfaction.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Tech-savvy with the ability to quickly learn and explain products.
- Flexibility to work in US/night shift hours.
- Passion for delivering a fantastic customer experience.
- This will be a flexible

**Experience Required**

Entry level

**Location**

Indore, MP, India

**Employment Type**

Full Time

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