Eaas Support

EaaS support

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_
Job Family Definition:_**

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes
- Reviews performance of sales processing activities for assigned areas and accounts
- analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries
- Communicates data and issue analysis to clients and internal and external stakeholders
- provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction
- Provides guidance and mentoring to less-experienced staff members

**_ Education and Experience Required: _**
- Bachelor's or Master's degree in Business Management or equivalent
- Typically 4-6 years experience

**_ Knowledge and Skills: _**
- Experience designing and implementing policies, processes, and tools to support client sales processing
- Strong analytical, statistics and problem solving skills.
- Reviewing and interpreting client agreements and resolving ambiguity or issues
- Using forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities
- Excellent written and verbal communication skills
- mastery in English and local language.
- Ability to effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels.

**Job**:
Sales Operations
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.