903 - M365 Business Advisor - English

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Business Advisors**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.

**About the Role**:
Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.
**Job Description** What you'll do**:

- Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
- Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
- Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
- Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.
- Guide customers through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.
- Stay updated on the latest Microsoft 365 updates and enhancements, and communicate
- these effectively to customers.
- Document technical issues and solutions in a knowledge base.
- Collaborate with other technical support engineers to resolve complex technical issues.
- Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.

**Qualifications** Requirements**:

- Technical advisory or implementation experience in a Microsoft 365 environment.
- Strong consultative and chat communication skills, emphasizing clarity, empathy, and
professionalism.
- Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
- RAVE experience (a plus but not required).

**Device Requirements** _(a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):_
- Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another company’s domain or managed by any remote management.

OR
- A laptop/PC with DUAL boot:

- Boot 1: Personal and work partition.
- Boot 2: Environment dedicated to the project.
- Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
- Memory: Minimum of 16GB RAM
- Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
- Module: Trusted Platform Module (TPM) 2.0 version is required.
- Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
- Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
- Internet Speed: Minimum of 50 Mbps upload/download speed.
- Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.
- Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
- Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
- Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.

**Additional Information**
- All your information will be kept confidential according to EEO guidelines.

**Why Choose Us?**
- We value diligence and teamwork
- Be a part of innovation and customer satisfaction to various large organizations