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Urgent Vacancy for International Voice Process

3 weeks ago

Pune, India Turnaround International Full time

The key role of QA is ensuring that the agents provide quality service in line with organizational objectives. QA is responsible for assessing the quality of the performance of our associates who deal with our existing and potential clients. The QA will monitor inbound and outbound call and responses to assess associate demeanor, technical accuracy, customer service performance conformity to company policies and procedures. This individual will assist in developing, creating and implementing quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance overall experience.
- Health insurance benefits
- Incentives allowance
- RNR
- **Turnaround International Office no:004, Pentagon Tower 1, P4 Magarpatta City, Pune Magarpatta 41102**_

**Salary**: ₹17,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 75591 11638