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Telecaller

2 weeks ago

Mandaveli Chennai Tamil Nadu, India HELYXON Healthcare Solutions Full time

Key Responsibilities

Inbound Call Handling:
Answer incoming calls from patients and address their inquiries or concerns.

Schedule and confirm patient appointments.

Verify and update patient information in the system.

Outbound Call Handling:
Make outbound calls to patients for appointment reminders, follow-ups, and feedback collection.

Conduct post-service calls to inpatients and outpatients.

Customer Service:
Provide information about medical services and procedures.

Address patient inquiries and resolve issues promptly.

Maintain a high level of professionalism and empathy in all interactions.

Data Management:
Maintain accurate records of patient interactions and transactions.

Update and manage customer information in the database accurately.

Prepare weekly and monthly reports on call volumes and patient feedback.

Compliance:
Ensure compliance with healthcare policies and confidentiality guidelines.

**Qualifications**:
High school diploma or equivalent; additional education in healthcare is a plus.

Proven experience as a telecaller or in a customer support role.

Excellent verbal communication skills in Tamil and English.

Strong organizational skills and attention to detail.

Empathetic and patient-centered approach.

**Skills**:
Telephone etiquette and customer service.

Data entry and appointment scheduling.

Problem resolution and conflict management.

Proficiency in CRM software and basic medical terminology.

Preferred Experience

Experience in a healthcare setting or call center environment.

Familiarity with healthcare management software.

Knowledge of medical terminology and procedures.

Expertia

Expertia

Compensation & Benefits

**Salary**: ₹10,000 - ₹15,000 per month, based on experience.

**Benefits**:
Health insurance.

Provident Fund.

Performance-based incentives.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person