Client Servicing Executive

1 day ago

Mumbai, India Empezar Digital Full time

Full-Time Mumbai, Gandhidham, Auckland

We are looking to employ an experienced _client_ servicing executive to handle all _client_ inquiries, concerns, and complaints in a professional manner. The _client_ servicing executive’s responsibilities include collaborating with the relevant departments to better address _client_ needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through _client_ referrals.

To be successful as a _client_ servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

**_
Client_** Servicing Executive Responsibilities**:

- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to _client_ inquiries in a timely and professional manner.
- Training and providing overall guidance to _client_ service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the _client_ database to prevent avoidable billing issues.

**_
Client_** Servicing Executive Requirements**:

- Bachelor's degree in business administration or an industry-related field.
- Proven experience working as a _client_ servicing executive.
- Proficiency in Microsoft Excel.
- Working knowledge of Customer Relationship Management (CRM) software.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
- Excellent presentation skills.

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