Executive - Customer Service [vvi]

**Location**: Kolkata, Mumbai.

**About Us**:
Founded in 2007, an E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas-based corporation and have been in the business for almost 15 years. We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the Top 30 Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on eBay.

**Our Businesses** | AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES |

**Our Brands** | MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA |VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS | MORNING STAR | YARDLIO | KOZI | CLEAN BOTTLE

**Key Responsibilities**:

- Assist Buyers with Order Status: Retrieve and update order information accurately and efficiently.
- Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times.
- Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams.
- Attend Incoming Calls: Answer incoming calls in a timely and professional manner.
- Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary.
- Maintain a friendly and customer-centric approach while handling calls.
- Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues.
- Demonstrate empathy, patience, and professionalism while addressing buyer concerns.
- Handle Return Cases:

- Process return requests efficiently and accurately.
- Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation.
- Coordinate with relevant departments to ensure smooth and timely return processing.
- Maintain Customer Service Standards: Ensure adherence to established customer service standards and protocols.
- Strive to exceed customer expectations by delivering exceptional service experiences.
- Continuously develop product knowledge and stay updated on company policies and procedures.

**Qualification**:

- Any Graduate / HSC passed with relevant experience (Min 6 months)

**Soft Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Customer-focused mindset with a genuine passion for delivering exceptional service.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Empathy and patience when dealing with frustrated or upset customers.

**Technical Skills**:

- Basic Excel: Proficiency in using basic Excel functions, such as data entry, sorting, filtering, and basic formulas, is valuable for organizing and analyzing customer data, creating reports, and maintaining accurate records.
- Tracking Website Knowledge: Familiarity with tracking websites and systems (e.g., shipment tracking platforms) enables you to assist customers in tracking their orders, providing real-time updates, and addressing any delivery-related concerns.

**Salary**: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8653762001