Front Office Executive

3 days ago

Kilpauk Chennai Tamil Nadu, India Vedita Ventures Full time

**Job description**:
KRA for Front Office - Physiotherapy Clinic
**1. Patient Reception & Customer Service**
KRA: Ensure a welcoming, professional, and caring experience for all patients.
KPIs: Patient satisfaction score (feedback forms / Google reviews).

**2. Appointment Management & Scheduling**

KRA: Efficiently handle patient appointments, cancellations, and rescheduling.
KPIs: Accuracy in scheduling (% of error-free bookings).
No-show / missed appointment rate.
Number of double-booking errors (target: 0).

**3. Billing & Payments**
KRA: Ensure accurate billing and timely payment collection.
KPIs: Billing accuracy rate.

**4. Patient Records & Data Management**
KRA: Maintain accurate, confidential, and updated patient records.
KPIs: 100% of records updated on the same day.
Zero data entry errors.
Compliance with data privacy protocols.

**5. Clinic Coordination & Support**
KRA: Coordinate with physiotherapists and support staff for smooth clinic operations.
KPIs: Number of operational escalations handled without delay.
On-time communication of schedule changes to staff/patients.

**6. Inventory & Supplies Monitoring (Optional if role includes it)**
KRA: Ensure front desk and patient area supplies are maintained.
KPIs: Zero stock-out incidents for essential items.
Monthly inventory reports submitted on time.

**Experience - 0 to 2yrs**

**Work Location - Chennai**

Pay: ₹12,000.00 - ₹15,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- front office Executive in clinic: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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