Tis Co-ordinator

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title: TIS Coordinator

Job Location: Pune.

Position Summary:
TIS Coordinator is an individual performance role, wherein the individual will have the complete ownership to drive the entire TIS process from the start till completion for X no of sites w.r.t interior, exterior or refurbishment relating to bank branches, restaurants, ATMs etc.

The Individual will be assigned a set of sites every month, and he will be responsible for:

- Performing site visits and submitting site reports
- Coordinating with third parties for deliveries of products and services (TIS related only)
- Implementation and completion of complete site work under the defined scope of Total Implementation Services (TIS).
- Maintaining a healthy communication channel with the customer regularly.
- Work in a team and follow appropriate escalation channels
- Handing over of site to the customer or pre-agreed handing over process.
- Managing vendors to do the execution job for sites.

The TIS Coordinator responds immediately to customer or vendor concerns or problems by resolving them or escalating them to the proper associate, team member or regional project manager.

Education and Experience
- Diploma in Civil/Architecture OR College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred.

Preferred experience
- Job-related experience in execution/implementation and coordination of civil or interior works is preferred.
- Partner/Contractor Management (Partner satisfaction, Training and education to partners etc.
- Quality Management (100% defect-free sites )
- Time to deliver sites (15 to 18 days) constant planning and effort to achieve this sustainably.
- Coordinating and monitoring the performance of vendors in maintaining the timeframe & quality of the materials & services delivered.
- Understands and performs the various Customers/vendors' Scope of Services under TIS and elevates or escalates issues when appropriate and according to established procedures.

Customer Relations/Customer Satisfaction
- Build working relationships with customers and develop informal communication channels with customer accounts at the local lev, el, i.e., Branch, branch, store or office).
- Responsible for ownership of all customer issues/needs voiced or observed and acting appropriately.
- Communicates to all levels - Customer/Team Members/Territory Manager,
- throughout the entire service activity.
- Represents NCR in a manner that reflects positively on the image and reputation of the company

Customer Services
- Assists or delivers the following customer services:

- Coordination, monitoring and updating are required from site visit to site completion under the TIS scope of works.
- Respond and initiate immediate actions for calls received for any site-related issues.

Reporting
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
- Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and public transportation
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Physical Environment
- It may require prolonged and extensive travel.
- It may require bending/squatting, walking/standing /sitting.
- Exposure to enclosed spaces, dust, drafts, and damp areas.
- Function under stress and engage in interpersonal relations (heavy workload, potentially dissatisfied customers)

Technical Skills:

- Personal computer skills.
- Should know Autocad
- MS Office

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Plea