Process Expert

**Job Title**: Process Expert

**Location**:Pune

**About Barclays**

**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**

**Risk and Control Objective**

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

**Introduction**:

- To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit
- Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow

**What will you be doing?**
- Provide End to End dedicated and robust specialist KYC expertise throughout the On-boarding and Refresh Process. Using expert KYC knowledge, communication and problem solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique/bespoke projects.
- Take responsibility for maintaining a high standard of accuracy during all stages of the Client review, working towards ‘right first time’ objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction. Proactively working towards deadlines to resolve complex and high priority cases and utilising strong communication skills to interact professionally with external and internal stakeholders.
- Support the Relationship Team by providing direct Client & EDD contact throughout all stages the KYC team’s processes. Act as a principal point of contact for information about Barclays’ KYC requirements, and take responsibility for managing the Client’s involvement in all tasks carried out by the KYC Team.
- Use strong communication skills to explain the reasons for our KYC requirements, to manage Client expectations regarding our processing times, and to always deliver an excellent Client experience making Barclays the ‘go to bank’.
- Work closely with other KYC Managers to support KYC Leadership in delivering an outstanding performance across the team, demonstrating excellent behaviours and positively embracing and contributing to the KYC change programme.
- Contribute to a Positive, Supportive and Proactive working culture by sharing knowledge and expertise both locally and Globally. Collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ Client experience and challenging operational processes with solutions to enhance the team’s current processes
- Support the Relationship Team by providing direct Client contact throughout all stages the KYC team’s processes to enhance the speed of which client delivery is received as well as looking at efficiencies in the process between the two teams. Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
- Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc.
- Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
- Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
- Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
- Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy meas