UI UX and Design Research Officer

Overview:
Jhpiego is a nonprofit global health leader and Johns Hopkins University affiliate that is saving lives, improving health, and transforming futures. We partner with governments, health experts and local communities to build the skills and systems that guarantee a healthier future for women and families. Jhpiego translates the best science and practice into moments of care that can mean the difference between life and death for women and families. The moment a woman gives birth; the moment a midwife helps a newborn to breathe. Through our partnerships, we are revolutionizing health care for the world’s most disadvantaged and vulnerable people.

In India, Jhpiego works across various states in close collaboration with national and state governments, providing technical assistance in the areas of family planning, maternal and child health, strengthening human resources for health, and non‐communicable diseases. These programs are funded by USAID, Takeda Pharmaceutical Company Limited, UNICEF, World Health Organization, University of Manitoba, Bill & Melinda Gates Foundation, Children’s Investment Fund Foundation(CIFF), MSD for Mothers and others.

Jhpiego is hiring for the position of User Research Officer based at India Country Office, New Delhi under iWin. This position will be primarily responsible for supporting to MoHFW to developing content and managing program social media accounts.

**Responsibilities**:

- Gather and evaluate user requirements in collaboration with product managers and design researchers
- Develop an understanding of the end-users through secondary and primary research. Generate user personas and user scenarios
- Develop interaction flows, UI mockups, and low-fidelity prototypes, with an understanding of the technical feasibility of the prototypes
- Prepare and present designs, wireframes, and prototypes to internal teams and key stakeholders
- Deliver design solutions to stakeholders, defend design decisions and incorporate feedback into the design cycle
- Identify and troubleshoot UX problems
- Collaborate cross-functionally with Program officers, Engineers, & Program Managers and Researchers to overcome various challenges and prioritize user experiences
- Identify new research methods, tools, and techniques to use improve our processes and solutions.
- Responsible for delivering all aspects of design, from defining user needs to delivering concepts, prototypes and UI specifications.

Required Qualifications:
**Abilities/Skills**:

- 2-4 years of experience doing human-centred design, preferably as a service designer
- Design research experience with users from diverse backgrounds, preferably including some experience with rural, underprivileged, or other vulnerable groups
- Good eye for aesthetics: layout, grid systems, color theory and typography, visual hierarchy
- Willing to travel extensively and excited to get on the ground in rural settings
- Must be fluent in speaking Hindi; multiple Indian languages is a plus
- Knowledge of a wide range of qualitative and quantitative research methods, such as lab-based usability studies, field research, usability inspections, creation of user profiles or personas, participatory design, survey research, experiment design and statistical analysis.
- Effective interpersonal, communication, and collaboration skills.

**Qualifications and Experience**:

- Bachelors degree or equivalent experience in Design Research Market, Market research, Psyschology Post-graduation in any field.
- Minimum 2- 3 years of design research experience in managing all stages of research, Planning, data analysis and UI design.
- Despreferably in the not-for-profit development sector in India.
- High proficiency in FIGMA Adobe suite, sketch,illustrator and designing softwares
- Experience in conducting user researcb and best utilization of industry design standards and practices to define.

Preferred Qualifications:
Jhpiego is an equal opportunity employer and offers highly dynamic and enabling work environment.

Jhpiego offers competitive salaries and a comprehensive employee benefits package.

HR