Operations Processing Associate

5 days ago

Gurgaon District Haryana, India NTT Data Services Full time

We are currently seeking a Operations Processing Associate to join our team in Gurgaon, Haryana, India.

**Activities Performed**
- Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North-America and Global.
- Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings.
- Correct settings and configuration of New and Existing cameras, remotely.
- Investigate and resolve data or account discrepancies
- Escalate issues in a timely manner to a supervisor - when unable to resolve/ understand customer request/issues.
- Demonstrate good interpersonal and customer relationship skills
- Document all activities and actions required to successfully resolve customer issues.
- Provide efficient and courteous service to customers at all times.

**Required Experience and Qualification**
- Open to work in 24 x 7 environment, specially US shifts
- Strong attention to detail, time management and organizational skills.
- Ability to communicate (oral and written) effectively to exchange information with our client.
- Graduate, in any stream
- Should be working from Delhi NCR region in current WFH situation

**Typical Years of Experience**
- Typically requires 1-3 years relevant experience.

Required schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

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