Urgent Hiring for International Kpo

1 week ago

Noida, India Goofy Info System Pvt Ltd Full time

**Responsibilities for Customer Service Associate**:

- Maintain updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Participate in training opportunities provided by the organization or by outside entities.
- Establish and maintain good rapport with clients by using positive language and anticipating their needs

**Qualifications for Customer Service Associate**:

- Preferred 2+ years of previous customer service experience in(Voice Process/International BPO/KPO) is necessary
- The friendly and welcoming manner with clients and other members of the customer service team.
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer relationship management **(CRM)** software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Strong command of written and verbal English
- Excellent organizational and **multitasking skills**

**Must have knowledge or experience of Social Media Marketing (Facebook, LinkedIn, Youtube, Twitter, etc.)**

**Preferred Immediate Joiners**

**Night Shift (rotational)**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹33,000.00 per month

Schedule:

- Evening shift
- Night shift

Supplemental Pay:

- Joining bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

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