Soft Service Executive

1 week ago

Pune, India Tribe Student Accommodation Full time

**Job Description: Soft Service Executive**

Roles And Responsibilities:

- Site Operations Management
- Monitoring of Housekeeping related activities
- Arrangement of all consumables and supplies for site.
- Interfacing with the pest control for carrying out the pest control activities at the facility.
- Monitoring the mail room activities
- Preparing the Daily/Weekly and Monthly reports
- Collecting all documents from the vendor for compliance audit
- Interacting with the Housekeeping vendor.
- Taking facility rounds and find out snags and raising GUTS tickets for the same
- Follow up and close the tickets logged.
- Effectively manage Facility team to ensure an on time deliverable system.
- Routinely Inspect all services to ensure performance measures are being maintained
- Ownership of the Day to day administration, including reports generation of the stocks tracker.
- Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day
- Inspect the turn out and attendance of the staff and sign the shift register
- Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
- Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions
- Communicate to the FM all incidents issues and pending problems
- Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
- Managing MicroKitchen for stacking of Food & Beverage, cleanliness, vending machines, Stock Maintenance and all time availability of the same
- Soft services stores and stocks to be maintained
- Manage Concierge Vendor for timeliness and for any escalations
- Laundry vendor co-ordination.
- Gym, Spa, Bunker room& Wellness room linen maintenance.
- Oversee Horticulture requirements at site.
- Maintaining stock and issuing of sports equipment.
- Maintain Asset Register

Vendor Management:

- Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLA
- Carrying out Vendor Background Checks.
- Processing of vendor Invoices

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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