Associate, Account Receivable

The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

**Team Description**:
The Order to Cash team is a truly global team, that sits in three locations: Dublin, Austin and Gurgaon. The team is led by the Order-to-Cash manager. We are both an internal and external customer facing team. This team is a high-performing, collaborative team, made up of overachievers and driven professionals.

**Position Description**:
The Accounts Receivable Specialist reports to OTC Manager and will play a dynamic role on the team as a key contributor in the Order-to-Cash function. In this position, he or she will oversee billed receivables for global organization and be responsible for collecting monies owed to the company within a timely manner, and hit targets established by the Corporate Controller. This role also will work cross-departmentally with sales, legal, services and other finance team members to escalate problem accounts and proactively identify customers that may be a credit risk.

**Position Responsibilities Include**:
This position requires a driven individual who has refined communications skills and exceptional business acumen. He or she must be able to work independently and have to drive to follow up and follow through with increasing volume.
- Monitor vendor portals for invoice status and queries
- Send out daily dunning notices to past due customers
- Meet or exceed individual cash targets as assigned on a monthly & quarterly basis
- Obtain purchase orders from customers
- Respond to invoice disputes by reading and understanding legal agreements and order forms related to the sale
- Work with customers to secure PO funding for expense invoices
- Pull receipts for T&E Invoices
- Escalate accounts to Sales Management and Order to Cash Manager as needed and recommend accounts for bad debt/revenue reserve.
- Coordinate with Global AR Collection team and provide weekly reporting to Order to Cash Manager
- Respond to general AR requests such as requests for invoice copies, W9, new customer vendor forms and other general customer inquiries.
- Prepare credit memo request packets containing required backup and approvals for audit
- Run AR Aging report and document daily collection activities into YayPay collections tool
- Maintain AP contacts in Netsuite/YayPay
- Send dunning letters at regular intervals for past due invoices
- Perform and complete ad hoc projects as needed
- Education: B.Com or equivalent
- Software Industry experience
- 2-3 years experience working in accounts receivable, cash collection
- Completes tasks in timely and accurate manner
- Fast and accurate data entry skills are essential
- Strong teamwork and communication skills to support cross functional and global operations
- Experience in high volume, fast-paced environment supporting corporate customers
- Courteous, professional and passionate about providing highest level of customer service
- Strong attention to detail, quality of work is consistently clean
- Prior experience with Salesforce, NetSuite and YayPay preferred
- Intermediate to advanced Microsoft Excel skills
- Familiar with legal agreements such as customer agreements and ordering documents. Ability to navigate comfortably through T&C's
- Above average organizational skills and time prioritization
- Can work 2nd shift to overlap with Dublin, Ireland hours
- Multilingual: Spanish, German, French, Italian, Chinese

**Success Measures**:
The AR specialist will be successful in this role when they can execute the following strategic tasks/responsibilities
- in 3 months you'll be fully on-boarded to the team and trained to start taking ownership of your day to day tasks
- in 6 months you'll have accomplished ownership of your own AR ledger
- in 12 months you'll have accomplished a rapport with multiple teams within the company and accomplish to grow further and develop your skills and career.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world

"MongoDB is an equal opportunities employer."