Customer Support Voice

**Life At **AeronFly Group**

**A**eronfly group gives an equal opportunity to individuals to grow their skills and career, AeronFly Group provides a healthy and peaceful work environment to its employees. After your selection as an employee, you’re indoctrinated into our family with a welcome kit. Soon after, we brand you as one of our own. We believe in employees life balance by providing them flexible working hours and a good amount of holidays so they can enjoy their personal life as well.

AeronFly group also organizes yearly tours to its employees. We also appreciate our employees efforts towards our company, as an appreciation, we provide incentives, certificates, and exciting gifts to our employees so they work to their fullest potential.

**OUR CORE VALUES**:
**DREAM**:
We come up with a dream to provide the best service to our customers and becoming one of the valuable brands in India.

**TEAM**:
We believe in team orientation with the greatest leadership. Our team's passionate effort made us what we are today.

**ALWAYS BE LEARNING**:
We are always focused to learn the latest technology and implement it in our system so we can benefit our customers.

**MAKE IT HAPPEN**:
We have a passionate team and they are always working on the latest technology to provide the best customer experience

Customer Support Voice

**Job Overview**:
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

**Role Description**:

- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.

**Qualification & Skills**:

- Previous experience in a customer support role.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- High school degree.

**Selection Process.**:
SCREENING

TELEPHONIC INTERVIEW

HR INTERVIEW

OFFER LETTER