Helpdesk Associate

2 days ago

Coimbatore Tamil Nadu, India NTT DATA Full time

**Requirements -**
- Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
- Working Knowledge of Operating Systems such as Windows 7 & 10
- Working knowledge of MS Office suite & Skype for business
- Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

**Detailed roles and responsibilities**:

- RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions

when an end user has been unsuccessful working under the direction of the Level 1 Customer

Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support

team for resolution or as per the KBA defined (for outside the scope of Deskside)
- Resolve Incidents and Problems associated with End User Devices and End User Software, and

provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately

be responsible for resolving all Incidents and Problems associated with failure or degradation of

Services related to End User Devices and End User Software.
- Contact the end user via phone to schedule the remote session call and coordinate

with onsite assistance if required.
- Route / reassign calls to other levels of support, as required if miss-assignment occurs

Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems

and Service Requests.
- Update the ITSM Tool fields upon successful resolution of the Incident.
- Utilize Provider's remote tool to enable remote takeover sessions.
- Attempt to resolve certain Incident Types by remotely taking control of the End User Device,

provided the End User's system is accessible
- Utilize remote controls to manage and update desktop system Software, and to maintain
- Request end-user approval for remote takeover of system in support of incident resolution or

request fulfillment
- Escalate repeat issues to the appropriate service organization to allow root cause analysis to be

performed and resolution to be driven.

  • Helpdesk Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Helpdesk Associate - Technical Troubleshooting Req ID: 335658 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in...

  • Helpdesk Associate

    7 days ago

    Coimbatore, Tamil Nadu, India NTT DATA North America Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in coimbatore, Tamil Nādu (IN-TN), India (IN).At NTT DATA, we...

  • Helpdesk Associate

    3 weeks ago

    Coimbatore, India NTT Full time

    JOB DESCRIPTION Req ID:     We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in coimbatore, Tamil Nādu (IN-TN), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market...

  • Helpdesk Associate

    3 weeks ago

    Coimbatore, India NTT Full time

    JOB DESCRIPTION Req ID:     We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in coimbatore, Tamil Nādu (IN-TN), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market...

  • Helpdesk Associate

    1 week ago

    Coimbatore, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Ndu (IN-TN), India (IN).General Duties and Responsibilities:In these roles, you will be responsible for:Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.Record, Update, and Escalate...

  • Helpdesk Associate

    24 hours ago

    Coimbatore, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Helpdesk Associate - ITIL Req ID: 332899 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nādu (IN-TN), India...

  • Helpdesk Analyst

    5 days ago

    Coimbatore, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Helpdesk Analyst - ITIL Req ID: 335500 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - ITIL to join our team in COIMBATORE, Tamil Nādu (IN-TN), India (IN). ...

  • Helpdesk Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time

    Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

  • Helpdesk Associate

    2 days ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time

    We are currently seeking a Service Desk Associate with English to join our Hybrid (Office and Remote) team in India. Service Desk Associate - English India - Hybrid working (office and Hybrid (Office and Remote)) Competitive Salary & Benefits Role Overview Role Responsibilities Manages customer interactions & records reported issues in the...

  • Helpdesk Analyst

    2 weeks ago

    Coimbatore, Tamil Nadu, India NTT DATA Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Req ID: 335500NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - ITIL to join our team in COIMBATORE, Tamil Nādu (IN-TN), India (IN). "At NTT DATA, we know that...