Customer Support Agent

2 weeks ago

Pune, India TopSource Worldwide Full time

**Role summary**:
TopSource Worldwide is a rapidly growing business through acquisition and client growth. It is critical for the business that we realise every opportunity to integrate and deliver change which enables consistency in how we work, ease of doing business for our clients, optimises our financial performance and ensures our colleagues have fulfilling and value adding roles.

**Department: Facilities & Administration**

**Employment type**: Full time permanent

**Job Profile**:
This job role entails the following
- Handling all inbound calls into the office from prospective clients, prospective employees, existing clients, users of our HRMS system
- Efficiently handle all inbound sales enquires and passing on the relevant details immediately to the sales team and updating the CRM
- End to end query resolution by reaching out to various points of contact within the organization and closing the loop with callers in a timely and efficient manner
- Addressing all standard product related queries (eg: login failure issues, no response on problem tickets, etc)
- 5 - 8 years of experience in call handling, helpdesk, customer support roles
- Enthusiastic
- Excellent communication skills
- Able to handle pressure, and good at multi-tasking
- Ability to handle tough customers

**Experience**: Min: 5- 8 years

**Job Location**: Pune

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