Process Assistant

2 weeks ago

New Delhi, India ASSPL - Delhi Full time

Bachelor Degree with 1-5 years of experience in operations
- Experience of warehouse experience is preferable
- Outstanding interpersonal and coaching skills
- Command over English language is must
- Able to lift up to 49 pounds, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach with or without reasonable accommodation
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Job summary

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:

- Daily Management of shift:

- Administrative management of associates
- Job allocation to associates
- Monitoring and mentoring of associates on productivity, quality and safety.
- Track and report labor hours
- Monitor status of counts and problem solve queues
- Understand workflow and daily production goals
- Responsible for shift quality and associated action plans
- Ensure successful shift performance, through tracking, reporting and feedback on associate performance
- Participate in Operational Excellence initiatives
- Preparing and implementing training and development plans for associates
- Review and update SOP and standard work checklist as required
- Conduct a 4M and 5S audit for the respective work stations on a daily basis
- Identify and address safety hazards within the work area
- Stand-in for Area Manager
- A self-motivated person with the ability to motivate the associates
- Good people management skills
- Good analytical and problem solving skills
- Proficiency in MS Excel
- Experience of Amazon or similar systems
- 1-5 yrs of experience in managing a process and people as a lead

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