Cloud System Admin

2 weeks ago

Kolkata, India Sunquest Full time

Job Details

Description

**ESSENTIAL FUNCTIONS**:

- Provide administration of cloud hosted Sunquest solutions including but not limited to:

- User administration and security.
- Routine maintenance (involves periodic off hours/weekend work)
- Scheduled backups and restorations; reviews back up logs.
- Monitoring of production, and non-production client environments
- Liaising with an external Managed Services Provider on support cases to ensure timely resolution of client issues.
- Supervise routine patching exercises coordinating NOC team resources and communications to the client, support and IT leadership teams
- Attend Infrastructure Architecture project meetings to provide input on NOC team requirements and expectations for new hosted solutions
- Serve as Tier 2 support to client support on issues raised by Sunquest clients using hosted environments
- Support internal IT and development teams use of cloud services
- Drive development and adoption of automation to monitor and orchestrate client environments
- Drive the development and implementation of automated remediation for common issues
- Develop and maintain NOC team training materials
- Provide training to other NOC team members and provide supervision of the team during management absence
- All other duties and responsibilities as assigned.

**SKILLS NEEDED TO BE SUCCESSFUL**:

- 4 years of experience with Amazon Web Services (AWS) products including VPCs, EC2, EBS, RDS, AIM, Systems Manager, Managed Directory, CloudWatch, CloudTrail and CloudFormation or other virtualization technologies
- Experience with Google Cloud Platform preferred but not essential.
- 3 years of experience in supporting and maintaining Windows and Linux Operating Systems.
- Proven experience in the support and administration of complex IT projects.
- Drive to review and improve processes, work instructions and training through innovation and automation.
- Experience with scripting tools such as Packer preferred but not essential.
- Experience with Citrix Virtual Apps and Desktops (formerly XenApp/XenDesktop) preferred but not essential.
- Ability to remain calm and focused during support incidents.
- Ability to work as an individual as well as part of a global team.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Experience with supervising and supporting a team.

**Required Experience & Education**

***Bachelor’s degree in Information Science, Computer Science, Software, Engineering, Business or other relevant combination of training and education.
- Requires a minimum of three years of related experience.

**Preferred Experience & Education**

***AWS Cloud Practitioner, AWS Solutions Architect (Associate) or AWS SysOps Administrator (Associate)

**Qualifications**:
Education

**Required**
- Bachelors or better.Experience

**Required**

**4-7 years**: 4-7 Years

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