Tally Care Executive

2 weeks ago


Noida, India Logictech Solutions Full time

Ø Good Interpersonal, verbal, and written communication skills in English and Hindi

Ø Ability to build customer relationships & excel

Ø Willingness to learn Tally in depth to become product expert

Ø Basic understanding on MS word, MS excel & PowerPoint & computer system

Ø Ability to learn & train people

Ø Problem-solving skills

Ø Lead management skills

**What will you be doing? - Key responsibilities & Duties**

1) Will be the first face of contact for various stakeholders through voice and non-voice modes to address product and non-product queries.

2) Will record and resolve the received interactions as per the defined process and interaction matrix within the SLAs prescribed.

3) Will capture and report the product and non-product feedback/suggestion from the stakeholders.

4) Will record the Product Change Request in the system received during Interactions.

5) Will discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure within SLA.

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Are you comfortable for Work from Office (Noida Sector 4)?
- Comfortable for Customer care Tally profile?


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