Receptionist Tellecalling

Key Responsibilities:Receptionist Duties:

- **Front Desk Management**:

- Greeting and welcoming visitors.
- Managing the front desk and maintaining a professional environment.
- Handling inquiries and directing visitors to appropriate personnel.
- **Administrative Tasks**:

- Answering and forwarding phone calls.
- Managing incoming and outgoing mail.
- Scheduling appointments and maintaining calendars.
- **Coordination and Communication**:

- Liaising with internal staff and external clients.
- Managing meeting rooms and organizing meetings.
- Handling general office duties such as filing, copying, and maintaining records.

Telecaller Duties:

- **Outbound Calling**:

- Making calls to potential or existing customers to inform them about products, services, or promotions.
- Conducting surveys or market research.
- Following up on leads and generating sales or appointments.
- **Inbound Calling**:

- Handling incoming calls and providing information or assistance.
- Addressing customer queries and resolving issues.
- Logging call information and customer interactions.
- **Customer Relationship Management**:

- Building and maintaining positive relationships with customers.
- Collecting feedback and reporting to management.
- Upselling or cross-selling products and services where appropriate.

**Required Skills**:

- **Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to convey information clearly and effectively.
- Active listening and problem-solving skills.
- **Organizational Skills**:

- Strong multitasking and time-management abilities.
- Attention to detail and accuracy in administrative tasks.
- Proficiency in managing appointments and schedules.
- **Customer Service Orientation**:

- Friendly and approachable demeanor.
- Ability to handle customer inquiries and complaints professionally.
- Commitment to providing high-quality service.
- **Technical Skills**:

- Proficiency in using office equipment like phones, computers, and fax machines.
- Familiarity with customer relationship management (CRM) software.
- Basic knowledge of MS Office Suite (Word, Excel, Outlook).
- **Sales and Persuasion**:

- Skills in persuading and influencing customers.
- Ability to understand customer needs and offer suitable solutions.
- Experience in meeting sales targets or generating leads is beneficial.

Typical Work Environment:

- **Office Setting**: The role is usually based in an office or a front desk area.
- **Customer Interaction**: High interaction with customers both in person and over the phone.
- **Standard Working Hours**: Often follows regular business hours, but may require flexibility depending on the industry.

Career Path and Opportunities:

- **Advancement**: This role can be a stepping stone to more senior administrative positions, customer service roles, or sales and marketing careers.
- **Skill Development**: Provides opportunities to develop valuable communication, administrative, and customer service skills.
- **Networking**: Offers a chance to interact with a broad range of people, helping to build a professional network.

Tips for Success:

- **Stay Organized**: Keep track of schedules, appointments, and calls to manage the dual responsibilities effectively.
- **Enhance Communication**: Continuously improve your communication skills to handle customer interactions professionally.
- **Stay Updated**: Keep up with company products, services, and policies to provide accurate information to customers.
- **Be Proactive**: Anticipate the needs of visitors and callers, and provide solutions before problems arise.
- **Maintain a Positive Attitude**: Approach each interaction with a positive and helpful mindset.

**Job Types**: Full-time, Fresher

Pay: ₹13,000.00 - ₹25,029.44 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person