Collections Executive

2 weeks ago

Bengaluru Karnataka, India Transworld Systems, Inc. Full time

**Please Note**:

- ** English** language proficiency is **required**for this role.
- This is a **full-time**, **work from office** role.
- This requires a U.S. schedule - India **_Night shift._**

**Work Location**: This is a **Work from Office**position and location is **Bangalore** at:
Block 12B, Pritech Park,3rd Floor,
SEZ Survey No 51-64/4,
Bellandur,Village. Bldg 9A Rd,
Bengaluru -Karnataka 560103

**_
Shift: _**_Night_

**_ Contact:_** _Nirmala 911 301 5045_

**_ Pay:_**_ ₹20,000.00 - ₹35,000.00 per month plus incentives_

Build Your Future Come join our thriving team as a Call Center Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the Collections arena.

**Why should you consider TSI (part of TSI family of companies)?**
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous Incentive opportunity
- Comprehensive benefits package available: including medical insurance, paid time off and paid holidays
- Transport facility (As per policy and shift) - Transportation provided
- Working 5 days/week

**In This Role, You Will**:

- Contact debtors to discuss overdue accounts and negotiate payment options.
- Handle inbound calls from debtors and provide payment solutions.
- Explain payment plans and the importance of timely payments.
- Update account notes accurately and adjust statuses per guidelines.
- Research and resolve disputed balances.
- Review accounts to be recommended for closure and assists in report preparation.
- Adhering to all applicable laws and regulations related to debt collection.
- Participate in team meetings and suggest process improvements.
- Ensure compliance with debt collection laws and regulations.
- All other duties as assigned.
- Strong English skills (written & verbal).
- International credit card collections, sales, or retention experience is a plus.
- Must follow a set schedule, including breaks and lunches.
- Strong communication, negotiation, and active listening skills.
- Proficient in computer navigation.
- Experience with automated dialers preferred.
- HSC or 10+ 2 -Diploma / Graduation required
- Knowledge of FDCPA and collection laws preferred.

**This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.**

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