Sps Team Supervisor

The Team Supervisor (SPS- German) is accountable for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of 25-30 associates, the Team Supervisor will provide coaching, guidance, and mentor ship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

LOCATION - Del, Remote Location - (UP, IN).

LANGUAGE REQUIREMENTS (German and English Language)

**Job Description**:
**Responsibilities**:

- Manages performance and behavior of 25-30 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
- Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
- Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
- Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
- Participates in daily Kaizen events to identify and implement process improvement change initiatives.
- Conducts Seller interaction audits and provide coaching to improve performance.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

The Team Supervisor (SPS- German) is accountable for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager of 25-30 associates, the Team Supervisor will provide coaching, guidance, and mentor ship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

**Preferred Qualifications**:

- Minimum of 15 months experience as an Associate Advisor in SPS or 18 months in German Team handling experience
- Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles.
- Excels at providing coaching and mentoring to others with a goal of achieving success. - Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals.

Virtual Location - UP
- Minimum of 15 months experience as an Associate Advisor in SPS or 18 months in German Team handling experience
- Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles.
- Excels at providing coaching and mentoring to others with a goal of achieving success. - Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals.