Customer Relation Officer

1 week ago

Salem, India AHRI Full time

Advanced Hair Restoration India Pvt, with the brand name Hair O Craft, is the leader in Hair Transplantation and Hair Restoration in Kerala since 2006 with ISO1900:2015. We have 20 branches with 200+ staff and planning for Pan India expansion.

Required Customer Relation Officer for our Salem Branch.

Qualification - Graduation (MBA Preferred)

Experience - Min. 3-5yrs in sales and marketing (Preference for Healthcare industry experience)

Age - Below 30

Gender - Female

Good communication skill and proficient in MS office

Roles and Responsibilities

Advise customers regarding our services and convince them about our strengths

Co-ordinate with the medical team and give suitable solutions for the customer

Achieve sales and revenue targets and work diligently to meet them

Resolve customer complaints quickly and effectively

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Collaborate with internal teams to address customer needs

Participation in all Promotional Activities

Planning customer relations management strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.

Implementing strategies to test the various forms of marketing developed by the team.

Liaising with other Government departments as and when needed.

Making sure the customer database is correctly segmented for targeted marketing activities.

Coming up with creative ideas, preparing proposals, overseeing the process & execution, and reporting the results to the Corporate Team

The ability to meet tight deadlines and outstanding time management skills.

Team working and leadership skills; create new strategies and stay on top of the administration side of things.

Commercial awareness. Must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.

Top quality analytical skills. A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

Schedule:
Day shift

Work Location: In person

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

Work Location: In person

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