International Customer Service
7 days ago
Job Title
- Customer Service Representative (US Voice Process)
Location
- Powai, Andheri, Goregaon
**Salary
- upto 35 to 45k (based on last drawn) plus incentives**
Experience
- 0-6 months exp (Salary will be upto 25k)
- 6 months to 1 year (salary will be 30k)
- 1 year to 3 year (salary will be upto 37k)
- 3.5 years+ (salary will be upto 42k)
Qualification
- HSC/Graduate
Shift timings
- 6:30pm to 9:30am (any 9 hrs shift), Sat sun fixed week off
cab facility available
- **Connect on call or via whatsapp to know more about the requirements**_
- **9555655548**_
US process
**Roles and Responsibilities**:
- Agents shall respond to general questions or take information received via both inbound calls from Callers and outbound calls related to a Prescription Drug Plan Program.
- Calls will result from an outbound dialing system provided by Customer to be used on specific outbound calling campaigns mutually agreed.
- In general, agents will discuss questions related to, but not limited to, health benefits, eligibility status/use, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits.
- Agents or supervisors may also make manual follow-up outbound calls in response to the caller's initial contact or shall perform offline activities including:
- Callbacks. Vendor is required to manually call back Callers as part of both the client Experience Survey and Call Quality program.
- During System Downtime, Agents may be required to document caller information using manual downtime forms
- Vendor shall ensure that adequate personnel are provided so that Customer's escalations are immediately addressed within twenty-four (24) business hours.
**Job Types**: Full-time, Permanent
Pay: ₹35,000.00 - ₹45,000.00 per month
**Benefits**:
- Commuter assistance
- Provident Fund
Schedule:
- Fixed shift
- Night shift
- US shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- International Customer service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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