Hotel Front Office Executive
2 weeks ago
**Job Summary**
**Responsibilities and Duties**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Help maintain the cleanliness by sweeping, mopping, vacuuming, dusting and polishing the surroundings.
- Help with any emergency cleaning requirements and requests from guests.
- Ensure different objects are handled with appropriate care such as fine china, paintings and glass objects.
- Ensure rooms are attended to and are up to the standards of the establishment.
- Collaborate with other housekeepers and cover all rooms of the hotel.
- Inform superiors of any damages or issues that are observed.
- Keeping an inventory of all the cleaning supplies and equipment and ensuring that it is always stocked up.
- Ensure the safety regulations and standards of the establishment are maintained up to the highest quality.
- Reporting to MD regarding Booking and Property Updates
- Assist the clients for check-in and check-outRoom cleaning and checking after client check-out
- 24/7 Room Services support
- Clients luggage assistance at the time of check-out
- Handling & Sorting out Guests Issues
- Building Maintenance Incharge (EB/Water Motor/Lift/Other Electrical and Electronic machines)
**Benefits**
**Schedule**:
- Rotational shift
**Supplemental pay types**:
- Performance bonus
- Overtime pay
**Experience**:
- hotel industry: 1 year (required)
**Language**:
- Hindi (preferred)
- English (preferred)
*Speak with the employer* +91 74186 70088
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- ram nagar, Coimbatore - 641009, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 74186 70088
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