Client Coordinator
1 week ago
**About Us**
Advance Therapy is a leading provider of ABA and autism services, supporting families across Canada and internationally. With a team of Board Certified Behavior Analysts (BCBAs), therapists, and support staff, we are committed to high-quality, compassionate care for children with autism and related developmental needs.
We are currently seeking a **Client Coordinator based in India** who is experienced, proactive, and dedicated to managing client relations, coordinating communications, and representing our international services with professionalism and empathy.
**Key Responsibilities**
- Provide accurate and compassionate information about our ABA therapy services across different regions
- Maintain consistent communication with clinical supervisors in Canada
- Organize and manage caseload assignments, follow-ups, and ongoing support for client families
- Track communication logs, manage internal coordination tools, and update CRM or lead tracking systems
- Assist families with onboarding, documentation, and service clarification
- Ensure culturally responsive communication with multilingual families (multilingual ability is an asset)
**Required Skills and Qualifications**
- **Minimum 5 years of experience** in client service, case coordination, or administrative roles in healthcare, education, or therapy settings
- Strong understanding of **autism, ABA therapy**, or related developmental and behavioral health services
- **Excellent verbal and written English communication skills**; must be capable of representing an international brand
- Multilingual abilities are a strong asset (e.g., Hindi, Punjabi, Tamil, Gujarati, Urdu, Bengali)
- Demonstrated organizational skills and ability to manage a high volume of cases and follow-ups
- Familiarity with tools such as Google Workspace, CRMs, and video conferencing platforms
- Ability to work in Canadian time zones (EST/PST) for scheduled meetings and daily check-ins
- Professional demeanor, strong work ethic, and ability to work independently in a remote setup
**Why Join Us?**
- Be part of a fast-growing international therapy company making real impact
- Work in a culturally inclusive, family-first, and collaborative environment
- Receive opportunities for career advancement and specialized training
- Represent a trusted brand committed to excellence and community service
Pay: ₹20,000.00 - ₹60,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
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