Client Coordinator

4 days ago

New Delhi South ExtII Delhi Delhi, India Advance Therapy Full time

**About Us**

Advance Therapy is a leading provider of ABA and autism services, supporting families across Canada and internationally. With a team of Board Certified Behavior Analysts (BCBAs), therapists, and support staff, we are committed to high-quality, compassionate care for children with autism and related developmental needs.

We are currently seeking a **Client Coordinator based in India** who is experienced, proactive, and dedicated to managing client relations, coordinating communications, and representing our international services with professionalism and empathy.

**Key Responsibilities**
- Provide accurate and compassionate information about our ABA therapy services across different regions
- Maintain consistent communication with clinical supervisors in Canada
- Organize and manage caseload assignments, follow-ups, and ongoing support for client families
- Track communication logs, manage internal coordination tools, and update CRM or lead tracking systems
- Assist families with onboarding, documentation, and service clarification
- Ensure culturally responsive communication with multilingual families (multilingual ability is an asset)

**Required Skills and Qualifications**
- **Minimum 5 years of experience** in client service, case coordination, or administrative roles in healthcare, education, or therapy settings
- Strong understanding of **autism, ABA therapy**, or related developmental and behavioral health services
- **Excellent verbal and written English communication skills**; must be capable of representing an international brand
- Multilingual abilities are a strong asset (e.g., Hindi, Punjabi, Tamil, Gujarati, Urdu, Bengali)
- Demonstrated organizational skills and ability to manage a high volume of cases and follow-ups
- Familiarity with tools such as Google Workspace, CRMs, and video conferencing platforms
- Ability to work in Canadian time zones (EST/PST) for scheduled meetings and daily check-ins
- Professional demeanor, strong work ethic, and ability to work independently in a remote setup

**Why Join Us?**
- Be part of a fast-growing international therapy company making real impact
- Work in a culturally inclusive, family-first, and collaborative environment
- Receive opportunities for career advancement and specialized training
- Represent a trusted brand committed to excellence and community service

Pay: ₹20,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

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