1'b process Associate

2 days ago

Noida, India Sopra Steria Full time

**BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs**:

- **Adept in MS Office (XL/Word)**:

- **Should have cleared the Typing test with accuracy as detailed below**:
**Utilities requirement threshold**

**Speed (WPM)**

**Accuracy (%)**

**Minimum**

**20**

**90%**
- **Should not have limitations in regards to identifying colors ( no color blindness)**
- **Work actively as a team to achieve a top quartile position and performance is achieved consistently**:

- **Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions**:

- **Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality**

**Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries**

Qualification:

- Bachelor’s Degree
- At least 1 years of experience in BPS preferably Utilities

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