E-commerce Executive

5 days ago

Faridabad Haryana, India NetMaxims Technologies Pvt. Ltd. Full time

**Key Responsibilities**:

- Monitor and manage real-time order flow across quick commerce platforms (Blinkit, Instamart, Zepto, etc.).
- Coordinate with warehouse and delivery teams to ensure timely and accurate order fulfillment.
- Track live delivery status and resolve delivery-related issues promptly.
- Ensure stock accuracy and timely replenishment at dark stores or micro-fulfillment centers.
- Collaborate with supply chain, category, and vendor teams to optimize operations.
- Analyze operational KPIs like on-time delivery rate, order accuracy, and customer satisfaction.
- Report daily order metrics and suggest improvements for process efficiency.
- Handle returns, cancellations, and inventory mismatches as per SOPs.

**Skills & Requirements**:

- Strong understanding of quick commerce/dark store operations.
- Must have 01 to 03 years of experience in operations, logistics, or e-commerce (experience in Q-commerce is a plus).
- Bachelor’s degree in Supply Chain, Business Administration, Logistics, or a related field.
- Excellent coordination and communication skills.
- Proficient in Excel, Google Sheets, and order management tools.
- Basic knowledge of logistics and inventory flow.

Schedule:

- Day shift

Work Location: In person

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