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Service Advisor

3 weeks ago

Remote, India Lakshmi Tata Full time

What are the duties and responsibilities of a Service Advisor? A Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues.
The primary responsibility of a Customer Service Advisor is to answer customer enquiries and resolve customer issues in an efficient and timely manner. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues.

An associate's degree in mechanics or a related field may be advantageous. Experience in the automotive field may be advantageous. A strong understanding of automotive technology and the automotive industry. Proficiency with industry-specific software.

The defining characteristics of our customer services advisors are that they're organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

Excellent communication - oral and written. Embrace 'in the moment' coaching to develop your skills and knowledge. Continuous improvement mind set which will be evidenced in the improvement of customer centric measures.

Pay: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

License/Certification:

- Driver's License (preferred)