Front Office Executive

JLL supports the Whole You, personally and professionally.
Roles & Responsibilities of Front Office Executive (FOE)Customer Relationship ManagementWelcome and assist visitors, ensuring a positive and professional first impression.
Address customer inquiries and provide timely resolutions.
Maintain an organized and inviting front desk environment.
Coordinate with internal teams to fulfill client and visitor requirements.
Oversee smooth visitor check-in and enforce security protocols.
MS Bookings Management (if applicable)Maintain daily records of fixed and flexible seat bookings.
Process employee requests for seat reservations or cancellations.
Site Operations ManagementSupervise and ensure the smooth functioning of daily operations at the Noida site.
Event Management & CoordinationPlan, organize, and evaluate corporate events for Noida, Bangalore, and Chennai offices.
Collaborate with the event team and clients to ensure seamless execution.
Daily Briefings & Team SupervisionConduct daily meetings with supervisors.
Ensure housekeeping, pantry, and APS staff consistently meet uniform and grooming standards.
Marketing & CommunicationsDesign and prepare professional presentations and flyers for Noida, Bangalore, and Chennai.
Onboarding SupportConduct office tours and orientations for new joiners on their first day.
Internal CommunicationsDraft and distribute informative communication materials across all office locations.
Client EngagementProvide ongoing support to clients, addressing requirements across all sites.
Gate Pass ManagementProcess and manage gate passes for inward and outward material movements.
Courier ManagementRecord daily incoming and outgoing couriers using the Happy Visitor software.
Handle and manage international courier bookings.
ID & Visiting Card AdministrationCollect employee information for ID and visiting card issuance.
Oversee the printing, dispatch, and distribution of cards across PAN India.
Housekeeping, Pantry & Stationery ManagementMaintain accurate stock records and ensure consistent availability of supplies.
Month-End ReportingUpdate registers and prepare monthly operational reports.
Lost & Found & First Aid ManagementMaintain precise records and oversee lost & found items and first aid inventory.
Customer Complaint Handling (Service Now)Log and track customer complaints in Service Now.
Ensure prompt resolution and closure of complaints.
Monitor recurring issues and implement process improvements to enhance service quality.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.