Front Desk

2 days ago

Thane, India Zest Home Healthcare & Facility Services Pvt. Ltd. Full time

**Job Title**: Front Desk & Billing Executive (Male)

**Location**: Kalyan
**Experience**: 1-3 years (in front desk, customer service, or billing roles)
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- Greet and assist patients, visitors, and clients in a friendly and professional manner.
- Manage the registration process, including collecting patient details and providing necessary information.
- Handle patient queries, appointment scheduling, and coordinate with doctors and medical staff.
- Process patient bills and payments, including insurance claims and settlements.
- Ensure accurate data entry in the hospital billing system.
- Provide information on hospital services, pricing, and procedures to patients.
- Maintain patient confidentiality and adhere to hospital policies and procedures.
- Handle cash, card, and other forms of payment transactions, and ensure accurate record-keeping.
- Resolve billing disputes and address any discrepancies promptly.
- Assist in administrative duties as needed, including maintaining records and updating patient databases.
- Support the front desk and ensure an organized and welcoming environment.

**Qualifications**:

- High school diploma or equivalent; bachelor’s degree is a plus.
- 1-3 years of experience in front desk operations, customer service, or billing roles, preferably in a healthcare or hospital setting.
- Familiarity with hospital management software and billing systems (e.g., HIS, EHR).
- Excellent communication and interpersonal skills in English and local languages.
- Basic knowledge of medical terminology is an advantage.
- Strong organizational skills and ability to handle multiple tasks efficiently.
- Proficient in MS Office (Word, Excel).

**Skills & Competencies**:

- Customer service orientation.
- Attention to detail and accuracy in billing operations.
- Ability to remain calm and handle stressful situations with professionalism.
- Knowledge of hospital billing procedures and insurance claim processing is a plus.

**Preferred Skills**:

- Prior experience in hospital billing.
- Ability to work in a fast-paced healthcare environment.
- Willingness to work in shifts, including weekends.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Medical billing & Front Desk Handling: 3 years (required)
- Hospital: 3 years (required)

**Language**:

- English (required)
- Hindi (required)
- Marathi (required)

**Location**:

- Thane, Maharashtra (required)

Work Location: In person

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