Associate - Cbu India-3

About the Opportunity

**Job Type**: Permanent

Title: Associate - CBU Payments IN

Department: India Banking Reconciliations and Control

Location: Gurgaon

Grade : 1

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Associate - CBU Payments IN team and feel like you’re part of something bigger.

Department Description

Banking, Reconciliations & Control (BRC) is responsible for the receipt and payment of monies to / from investors / intermediaries and the reconciliation of cash and stock positions for Fidelity’s European based funds and Funds Network fund supermarket business. In addition, BRC includes the processing of fund distributions, tax & interest accrual processing and various other control related activities for Business Operations.

Purpose of your role

This process involves daily allocation of payments received in the offshore/onshore bank accounts. It involves investigation of payments received, coordinating with other departments / Client Relationship Management teams for timely allocation of payments received, requesting deals, monitoring and recording outstanding items for report purpose. It also involves informing bank reconciliations team about money movements across various bank accounts. The process also entails ensuring adherence to compliance requirements with respect to money movements and customer assets in day to day operations.

Key Responsibilities
- Ensuring timely download of statements from Barclays.net and support various products e.g. Retail SIPP, Sonata etc.
- Settlement of cash receipts received in the all of the accounts as per defined SLAs.
- Should be able to navigate the organisation.
- Investigate and follow up on the outstanding items with other departments within BRC ( Controls & Settlements, Clearstream & Euroclear Settlements, Bank Recs, Pricing Recs, CBU (UK), BOA, BOA Liaison etc.) as well as other departments in UK etc.
- Understanding of the 7 principles of customer service
- Good knowledge and understanding of UK Business area’s products and processes
- To manage timely money movements between Client and Settlement Bank Accounts to address any shortfalls/surpluses and avoid potential breaches.
- To be able to gain understanding of various sources / channels of information related to one's work and ability to seek clarity in case of ambiguous customer requests.
- To be able to gain knowledge and understanding of the systems and tools used within the process and team.
- To be able to record data accurately that could be used for relevant MI, and ability to effectively understand MI that is published and its impact on their performance.
- Awareness of the key KPIs and actively works towards achieving assigned goals.
- Ensuring productivity and quality targets are met as assigned.
- To develop understanding of Risk and Breaches and how/where to escalate.
- Awareness of customer feedback relating to your process in Complaints, NPS etc.
- Produce reports for aged items & review all the outstanding credits
- Ensuring complete groundwork and investigations are done before returning unallocated monies.
- To gain regulatory knowledge and ensure knowledge is regularly updated and maintained.
- To gain knowledge of the products & procedures within Fidelity and also within the Financial Market, and ensure knowledge is maintained and updated regularly.
- To ensure client education as when client remits monies in incorrect bank account.
- To suggest process improvements and drive them in collaboration with the supervisor and other team members.

Experience and Qualifications Required
- B.Com or an equivalent bachelor’s degree from a recognised university.
- Strong analytical skills with attention to detail.
- To be able to prioritise and organise effectively to ensure deadlines are met.
- Demonstrates a high level of commitment to improving customer service / processes internally. Proactive approach towards problem solving.
- Excellent communication skills
- verbal and written.
- Good computer skills with knowledge of MS Word, Excel and Power Point. Knowledge of GFAS, Autorek, Composer would be added advantage
- A flexible approach with an ability to work with other departments in the organisation. Should be approachable, assertive and credible
- Ability to remain highly motivated and focused towards the key deliverables.
- Team player who is also self-motivated and can work independently.
- Energetic & enthusiastic and a supportive and proactive team player.
- Demonstrates good use of initiative, a high level of commitment to improving customer services / processes
- Adaptable to changing business needs - a team player with a flexible approach and the ability to multi-task.

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