Customer Care Executive

2 weeks ago

Thane, India Helpmate solution Full time

Here’s a professional Job Description (JD) for your requirement:
Job Title: Customer Support Executive - Bengali Language (Chola Insurance Process)

Location: Thane West, Maharashtra

Industry: BPO

**Salary**: ₹16,000 (Take-Home)

Shift Timing: General Day Shift

Joining: Immediate

Job Summary

Key Responsibilities
- Handle inbound and outbound calls for Chola Insurance customers.
- Provide accurate information and support to Bengali-speaking customers.
- Resolve customer queries efficiently and ensure customer satisfaction.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with the team to meet daily and monthly performance targets.

Qualifications and Skills Required
- Education: HSC/12th Pass (mandatory).
- Experience: Freshers are welcome.
- Languages: Proficiency in Bengali is mandatory (spoken and written).
- Basic understanding of English and Hindi is preferred.
- Strong communication and interpersonal skills.
- Problem-solving attitude and customer-centric approach.
- Ability to handle pressure in a dynamic work environment.

Why Join Us?
- Competitive salary of ₹16,000 (take-home).
- General day shift with no rotational shifts.
- A friendly and supportive work environment.
- Career growth opportunities in the BPO sector.

Team HR

Helpmate

Pay: ₹10,467.69 - ₹18,221.06 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9582010918

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