CRM Administrator

3 days ago

Mumbai, India EC-Council International Limited Full time

EC-Council

CRM Administrator

**Location: Mumbai, India**

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

**About the Role**
- Manage technical and administrative aspects of Sales CRM- Zoho, alesforce used to generate, distribute, and report on leads.
- Establish and maintain scalable processes that ensure best practices in deal, lead, and opportunity management.
- Create and maintain metrics reports on sales activities, effectiveness, and business impact.
- Collaborate with Marketing to ensure thorough and efficient use of CRM and support CRM Marketing initiatives when feasible.
- Analyze sales data to develop insights and make recommendations on areas for optimization to sales management.
- Perform routine data quality clean-up and audits as needed within the database.
- Other duties as assigned to support Sales team effectiveness like scheduling, planning, logistics, may be required.

**Desired Qualifications, Skills & experience**
- 8+ years of work experience inside of CRM- Zoho/Salesforce and business analytics
- BA/BS or equivalent working experience.
- Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
- Proficiency in Zoho required. Experience integrating with other technologies (Salesforce, Slack, Intercom, Zapier etc.) is a must.
- Ability to manage multiple projects at the same time in a fast-paced environment.
- Technically capable, excellent communicator, and a desire to improve processes.

**Additional Information**

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.
- Role:_IT & Information Security - Other
- Salary:_ 10,00,000 - 20,00,000 P.A.
- Industry:_E-Learning / EdTech
- Functional Area:_IT & Information Security
- Role Category:_IT & Information Security - Other
- Employment Type:_Full Time, Permanent

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