Counselor

MSM Unify is a company in the international education sector that employs innovative tech initiatives, which is backed by M Square Media (MSM) - A Kelowna, BC, Canada based global EdTech major. We are an AI-powered international and domestic student recruitment platform that brings together the stakeholders of student recruitment domain, allowing them to work with us collaboratively to diversify students’ placements. We connect higher education institutions (HEIs) with top-tier agents and their students worldwide We strive for people and community empowerment through education, technology, and partnerships with industry and the academia.

Through our SaaS platform, we help higher education institutions (HEIs) increase their international student enrollment by building global and in-country offices, managing agent networks, and providing personalized services for admissions, marketing, back-office support, process management, market entry and expansion, and recruitment automation.

The numbers reflect our industry leadership:

- Institutional presence in 24 countries and growing
- An affiliate network of over 4,500 agents in 65+ countries
- Direct partnerships, PPPs, and strategic alliance with nearly 270 institutions in Canada, US, UK, Australia, and 20 other leading destinations.
- We globally represent more than 1300 institutional campuses

MSM offers equal employment opportunities to all persons irrespective of their race, colour, ethnicity, religion, gender, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, parental status, housing status, genetic information, or source of income, in accordance with applicable federal, provincial, state, and equal employment opportunity laws of respective countries.

**What We Offer**:

- To work with a young, agile, brilliant and globally diverse team
- To engage in new markets and with multiple partners across the globe
- Competitive pay and extras as per the work profile

**The Role**:
MSM Unify is looking for an experienced, detail oriented, qualified and confident **Tele-Counselor**to counsel study abroad aspirants on their country and/or course specific counseling needs thus to promote business development by working closely and building strong relationships with the students aspiring for international education, their parents, etc. to make MSM Unify the top platform in its space. Tele-counselor shall report to the B2C Head.

**What You’ll Do**:

- Need to have the country specific knowledge being that country as the study abroad destination that includes education pattern, eligibility criteria and other admission requirements, visa filing requirements, post visa and post landing services.
- Knowledge of multiple countries like, UK, USA, Canada, Australia, and others as the study abroad destinations would be an added advantage.
- Should have ability to gauge quality of inquiry and possibility of conversion (to register with MSM)
- Counsel students through various video conferencing modes like Google, Zoom, Microsoft Teams meet, etc. in a stipulated time while ensuring customer delight on the general and specific queries asked about study abroad destination.
- Should hand them over soft copies of counseling kits during the counseling session to enable them register with MSM
- Need to maintain smooth coordination with tele-callers, tele-caller manager, visa filing team and product trainers.
- Increase conversion from counseling to the registration, one of the important KPIs.
- Maintain and update database/CRM on daily basis.
- Know and implement company offerings for improved promotion and business development. Need to understand the need of cross selling and sell the offerings accordingly.
- Should be able to mitigate client dis-satisfaction by calling for the intervention of appropriate resources.
- Should be techno-savvy. Prior experience of working with any Ed-tech will be an added advantage.
- Collect and share service feedback from the earned clients and thus referrals for the new business.
- Have a strong follow up with prospective clients.
- Work independently with mínimal supervision
- Exercise sound judgment and maintain a high degree of confidentiality in all transactions

**Who We’re Looking For**:

- Bachelors or Masters in any filed having very good communication skills in English, Hindi and local language (preferable but not mandatory). Education in counseling or psychology related filed will be an added advantage.
- Min. 1 year of experience in the similar role is preferable.
- Should be data-centric and action oriented.
- Should be able to keep counseling calls short, crisp and yielding.
- Should be open to working in shifts.