Customer Service Representative

Seventh Heaven is looking for a talented, passionate person to join our team as a Customer

Service Representative for Ghaziabad Location.

Skills and Qualifications:

- Undergraduate or Post Graduate
- Fresher or Proven experience in a call center/corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution

Objectives of this Role:

- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while

presenting the value of our portfolio of products to customers
- Follow company communications guidelines and procedures under mínimal supervision
- Recommend improvements to processes for improved company efficiency
- Able to work individually and as a team

Daily and Weekly Responsibilities:

- Respond quickly, professionally and accurately to all customer inquiries regarding quotes,

orders, status requests, complaints, product returns and warranties
- Meet daily personal/team qualitative and quantitative targets by recommending and

explaining benefits of additional company services, and seizing opportunities to sell products

and services whenever possible

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person