Client Service Officer

5 days ago


Mumbai, India Riverforest Connections Full time

Urgent opening for Client Service Officer for Corporate Banking, MNC Bank, MUmbai
- To act as front end for the bank
- To understand the client queries
- Satisfactorily resolve the queries either directly or in consultation with internal stakeholders within a reasonable timelines.

**Skills Required**:
Corporate Banking Operations, Trade Finance, Cash Management, CMS, Client Service, wholesale banking

**Location**

Mumbai

**Roles & Responsibilities**
- Resolving queries related loan, deposit, FX, cash management, and electronic banking activities.
- To maintain healthy relationship with the internal and external stakeholders for positive feedback
- Manage Client enquiries, requests & grievances with due coordination with RMs, ITO and other internal stakeholders and ensure that the queries are responded to the client within respectable time.
- Provide support to Client for electronic banking platform and resolving e banking quires and maintenance activity
- Ensure timely & accurate response on audit requests if any
- Interface between the Client and Banks internal teams with key objective of client satisfaction.
- Regular and timely MIS and creation and closure of service request in Hobart.
- Adherence to the banks process in managing the service request, SOP and process and governance
- Ensure timely information reporting for local as well as regional requirement.
- To flag system improvement and new ideas for meeting overall objective.
- Proactive and quick learner.
- Graduates / Post Graduates with 7 years + experience in Corporate Banking Operations.
- Knowledge of Trade Finance, Cash Management operations required

**Education/Qualification**

Graduate / Post Graduate

**Desirable Skills**

Corporate Banking Operations, Trade Finance, Cash Management, CMS, Client Service, wholesale banking

**Years Of Experience**

7 to 10 Years



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