Opening for Tell Caller

2 weeks ago

Bengaluru, India Docthub Health Tech Private Limited Full time

**"Urgent Opening for Telecaller"**

**No. of vacancies : 2**

**Gender : Male/Female**

**Salary : 15-20k PM ( Depend on interview )**

**Industry : Hospital**

**Experience : 0 to 2 years**

**Qualification : 12th PUC / Any Graduates**

**Languages : Kannada, English & Hindi. (Kannada Compulasary)**

**Skills required : Good Communication, Computer skill**

**Location : Indiranagar, Bangalore, Karnataka.**

**Joining : Immediate**

**Roels &Responsibility**:
Ø Scheduling the appointment in the Acuity Software by checking the OPD and OT Schedule of the particular Doctor and Department wise of NN1 and NN4.

Ø Handling the Emergency and Enquiries of NN1 and NN4 phone calls and scheduling it accordingly.

Ø Handling eye call related calls and informing the Eye Call Duty Doctor and Eye Call Driver.

Ø Following the respective scripts while scheduling the appointment for new patient, review patient, cross-consultation patients, evening OPD and Sunday OPD of NN1 and NN4.

Ø If the patients ask for any query regarding medications, surgery related queries we would connect it to the counselor of the respective department of NN1 and NN4.

Ø If the patients asks for any query regarding GP, case summary we would connect it to the respective floor manager of the respective department of NN1 and NN4.

Ø If the patient asks for any query regarding insurance, we would connect it to the insurance department of NN1 and NN4.

Ø Go through the NN1 and NN4 Lekhi for every review patient for scheduling the appointment.

Ø Scheduling the appointment for the missed calls of NN1 and NN4 patients by going through exotel.

Ø Preparing the daily report - call count according to department wise of NN1 and NN4 separately

**Warm Regards,**

**Mayur Fafal**

**Talent Specialist**

**Salary**: Up to ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Defence Colony, Bengaluru - Bengaluru, KA: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Fresher: 1 year (preferred)
- tele Caller: 1 year (preferred)

**Language**:

- Kannada (preferred)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX

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